General Information
INSTITUTIONAL INFORMATION
Contact
- erdogan@wiut.uz
- Office Phone Number
- +998 (71) 238-74-18
- Linkedln
- https://www.linkedin.com/in/erdogan-ekiz-phd-b796a660/
- ORCID
- https://orcid.org/0000-0002-9643-6663
- Google Scholar
- https://scholar.google.com/citations?user=dpeNAvEAAAAJ&hl=en
- Research Gate
Education Information
Education Information
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1997 - 2001 Bachelor of Science
Eastern Mediterranean University, Faculty of Tourism (previously School of Tourism and Hospitality Management), North Cyprus / Graduated with the highest distinction - Cum. GPA: 3.96 / 4.00, 1st GPA in the School and Department of Tourism and Hospitality Management.
Dissertation
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2006 - 2012 Doctor in Philosophy
The Hong Kong Polytechnic University, School of Hotel and Tourism Management, Hong Kong, PRC. Dissertation topic: “Effects of Tourist Complaining Constraints on Justice Perceptions and Loyalty: Using Culture and Magnitude as Moderators”.
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2001 - 2004 Master of Business Administration
Eastern Mediterranean University, Faculty of Business and Economics, North Cyprus. Thesis topic: “Organizational Responses to Customer Complaints in Hotel Industry: Evidence from Northern Cyprus”
Research Areas
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My research interest includes service failure, consumer complaining behavior, tourist behavior, and culture. I have around 200 published journal articles, book chapters, and conference papers. My papers have appeared in respected refereed journals such as International Journal of Contemporary Hospitality Management, Managing Service Quality: An International Journal, Journal of Travel and Tourism Marketing, Scandinavian Journal Hospitality and Tourism, Journal of Hospitality Marketing and Management, Tourism Analysis, etc.
Professional Experience
ACADEMIC TITLES
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2021 - 2021 Professor (AdHoc Basis)
The Ostelea - Rabat, School of Tourism & Hospitality, Morocco (Training & Universities division of the Planeta Group, Spain). Duties: Developing an executive master course, creating the content, and deliver the course at the post-graduate level.
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2013 - 2021 Professor (AdHoc Basis)
University of Derby, University of Worcester and University of Northampton’s common degree programs under Center of Management and Applied Sciences, KSA. Duties: Teaching part-time marketing and management courses at graduate and post-graduate level.
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2020 - 2021 Founding Dean and Assoc. Professor
Mohammed VI Polytechnic University, School of Hospitality Business and Management, Morocco. Duties: Establishing a new faculty. Strategic planning, development, and management of the faculty. In charge of curriculum development, recruitment, and facilities management. Supervising and coaching faculty members. Teaching full-time business and hospitality courses, conducting seminars and workshops, leading research in the School.
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2018 - 2020 Director of Postgraduate Studies
King Abdulaziz University, Faculty of Tourism, Saudi Arabia. Duties: Developing and managing postgraduate programs. Especially Event Management master program for females. In charge of research activities in the Tourism Faculty. Supervising and coaching junior faculty members.
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2017 - 2020 Director of International Relations & Agreements Unit
King Abdulaziz University, Faculty of Tourism, Saudi Arabia. Duties: Developing and managing relationships with key international stakeholders, creating collaborative programs pertaining to international students and faculty, organizing external affairs events and meetings and coordinating internal and external engagements, working in conjunction with the Dean of Faculty.
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2015 - 2017 Founding Head of Travel and Tourism Department
King Abdulaziz University, Faculty of Tourism, Saudi Arabia. Duties: Developing a curriculum in collaboration with Hong Kong Polytechnic University, School of Hotel and Tourism Management, planning, organizing, leading, and controlling the operational functions of the department.
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2013 - 2020 Associate Professor
King Abdulaziz University, Faculty of Tourism, Saudi Arabia. Duties: Teaching full-time tourism, hospitality courses, conducting seminars, leading research and academic collaboration in the School, coordinating curriculum development.
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2014 - 2020 Director of Studies
Cardiff Metropolitan University, London School of Commerce, United Kingdom Duties: Supervising doctorate students, teaching part-time tourism, hospitality courses at the post-graduate level.
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2018 - 2018 Professor (Part-time Basis)
Niagara College, Taif, KSA campus. Duties: Teaching part-time event management courses at the graduate level.
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2015 - 2020 Consulting & Management Training (AdHoc Basis)
Batterjee Education & Training Academy (BETA) and Middle East Human Resources Alignment & Training (MEHRAT) centers Duties: Conduct managerial training for BETA & MEHRAT centers
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2011 - 2013 Associate Professor
Al-Faisal University, Prince Sultan College for Tourism and Business, Department of Tourism & Hospitality, Saudi Arabia Duties: Teaching full-time tourism, hospitality courses to undergraduate and master courses, leading research in the School, supervising master thesis.
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2010 - 2011 Senior Lecturer (the equivalent of Assistant Professor)
Taylor’s University, Graduate School of Hospitality and Tourism, Malaysia. Duties: Teaching full-time tourism, hospitality courses to undergraduate and master courses, supervising master thesis.
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2009 - 2010 Lecturer
I-Shou University, International College, Department of Tourism and Hospitality, Taiwan. Duties: Teaching full-time tourism, hospitality, and business courses.
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2006 - 2009 Tutor & Teaching Assistant
The Hong Kong Polytechnic University, School of Hotel and Tourism Management, Hong Kong. Duties: Tutoring and assisting various tourism courses, supervising graduation projects.
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2005 - 2006 Lecturer
Cyprus International University, Faculty of Economics and Administrative Sciences, Department of Tourism and Hotel Management, Northern Cyprus. Duties: Teaching full-time business and tourism courses, coordinating tourism internship programs
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2001 - 2004 Post Graduate Research/Teaching Assistant
- Center for Tourism Research, Eastern Mediterranean University Duties: Acting as co-editor; in charge of typesetting of EMU Journal of Tourism Research; Organizing Committee Member; In charge of Preparation of Symposium Proceedings Book.
MANAGERIAL EXPERIENCE
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2003 - 2004 Travel Agency Staff
Onur Tourism and Travel Agency, A Category, Famagusta, Northern Cyprus. Duties: In charge of incoming transfers; coordinating/participating in excursions; issuing tickets for national and international routes.
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1997 - 1997 Front Office Staff
Bilfer Palm Beach Hotel (5 Star), Famagusta, Northern Cyprus Duties: Accepting reservations; handling daily reception works; responsible of room mini bars; night auditing.
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1995 - 1999 Bartender / Bar Supervisor
- TMT Bar, Salamina Disco, Famagusta, Northern Cyprus - Cosmos Beach Hotel (5 Star), Alanya, Turkey Duties: Coordination of bar setting; ordering & receiving beverages; scheduling service personnel; controlling transactions; depositing and recording money.
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1993 - 1996 Various Positions (Shift Manager)
Burger King Co., 11 restaurants in various cities, Turkey Duties: Working as; Staff, Service Expert, Service Supervisor, Shift Manager; responsible from recruitment and training of new staff
Publications & Works
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PLEASE SEE MY CV FOR THE FULL LIST OF MY PUBLISHED WORK
Articles published in International Journals
Projects & Grant proposals
Supported Projects
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2001 - 2021 PLEASE SEE MY CV FOR THE FULL LIST OF MY PROJECTS AND GRANT WORK
PLEASE SEE MY CV FOR THE FULL LIST OF MY PROJECTS AND GRANT WORK
Grant proposals
Scientific Activities
Activities in Scientific Journals
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2021 PLEASE SEE MY CV FOR THE FULL LIST OF MY SCIENTIFIC ACTIVITIES
PLEASE SEE MY CV FOR THE FULL LIST OF MY SCIENTIFIC ACTIVITIES
Scientific Consultation
Achievements & Reputation
Invited Congress & Symposium Activities
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2021 PLEASE SEE MY CV FOR THE FULL LIST OF MY CONFERENCE AND REPUTATION
PLEASE SEE MY CV FOR THE FULL LIST OF MY CONFERENCE AND REPUTATION